Horton Animal Hospital Discovery

Great people very understanding. They worked us in without an appointment.

We brought our 3 year old cat in, who was exhibiting sudden balance issues. She was diagnosed with FHV-1 when she was a kitten by a trusted vet and has dealt with those symptoms since (eye discharge, stuffy nose, etc.; nothing serious). At Horton, the vet was determined that my girl’s eye discharge and sudden wobbliness were connected in some way, though she had no idea how. I said over and over that she was diagnosed with the FHV-1 virus, and the vet kept telling me I was wrong and it “didn’t make sense” to her… Mind you, she’s NEVER seen my cat prior to this, and it didn’t matter at all what was normal for MY cat; it wasn’t “textbook” for her, so I had no idea what I was talking about. Long story short, she convinced us to do a SNAP test on our cat to check for feline AIDS because the herpes virus “made no clinical sense”. So, we did it…a test that is supposed to administer results in only 8 minutes took 20 minutes, and then had to be run a second time because they messed up the blood sample so took an additional 25 minutes…and of course; we were told she absolutely had feline AIDS and were pushed to undergo additional testing and MRI’s and what not (estimated at over $1,000 to be paid in full upfront; payment plans are not accepted!) The vet kept saying “I’m so sorry” as if our cat was on death’s door and acted as if there was nothing that could be done for her. Mind you, this was after we’d been there for SIX HOURS….six hours to be told not only that our cat is doomed, but we have inadvertently infected the other cats in our house and need to get them tested ASAP. So, after a ton of research and discussion, we decided to seek a second opinion and guess what? Our girl just has an EAR INFECTION. That’s it. We were in and out in maybe an hour with antibiotics and other meds for her and she’s already doing better. DO NOT GO HERE. I cannot tell you the emotional anguish we have experienced the last 24 hours thinking our baby was not only dying, but had also infected our other babies. Having to pay $165 just to bring her in the door should’ve been our first clue, but… Anyway, AVOID THIS PLACE AT ALL COSTS. They care about your money, not your fur baby.

Horrible staff, service, wait times, prices. They refused to listen to us about our cats prior history. She struggled with feline herpes and they kept saying “this doesn’t make clinical sense” when she was struggling with an ear infection. They showed no sympathy to our cat and tried to push $1000 treatments for our cat. They then botched an exam and then tried to cover it up. They misdiagnosed her by not properly testing any of the symptoms our cat struggled with (wobbly, laying low to the ground, vomiting, leaning her head to the left). The fact they did not look at her heavily infected ear or see all the signs that point to that shows their lack of knowledge and experience in the field. DO NOT GO HERE, THERE ARE BETTER PLACES THAT ACTUALLY LOVE ANIMALS. My partner and I waited 6 hours and $200+ for nothing not even a single medication. Any hospital that does not do payment over time like these people do should never work in health care for animals. It is an evil practice that forces families into either putting down pets or going into predatory credit card debt just to line their pockets and from other reviews still kill your animal.

Our usual vet was fully booked this weekend and they recommended Horton for our special needs kitty. She has feline AIDs and terrible skin allergies and had scratched herself completely raw and bloody. My husband took her and she saw Dr. Winiarski. He said everyone there was very nice, however be prepared to wait a long while if your pet is stable. It’s very similar to a human emergency room, the sickest and most critical patients are seen first. We are very thankful for them patching our girl up so she is comfortable until we are able to see her regular vet and dermatologist next month. They are also very reasonably priced as far as emergency fees go. Thank you Dr. Winiarski and staff!

We had been on a nature walk to the creek in late afternoon and then wife noticed a large mass that popped up on her chest to behind her front leg, she had been sleeping on and off all day and night it was hot and tender, Team wasted no time in draining it and getting meds to take care of her at home because we're 90ish miles away.